"I’ll try and explain how this felt. Imagine being a twelve year old boy Richard. Now imagine it’s Christmas morning and you’re sat their with your final present to open. It’s a big one, and you know what it is. It’s that Goodmans stereo you picked out the catalogue and wrote to Santa about.
"Only you open the present and it’s not in there. It’s your hamster Richard. It’s your hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil and saw this: [see image 3]."Maybe if we all took that much time with letters of complaint, companies would make a few changes. Apparently Richard Bronson personally called the passenger to apologize. I think I might write a letter of complaint to Anderson Cooper...